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Archive for Dialogue – Page 8

Ulrich Soeder

For more of my experience at the World Café Europe event in Dresden, along with two photographs by Ulrich Soeder, one of the most inspired photographic artists I’ve ever had the pleasure to meet, read these two posts on language and the ineffable, and the peace café in Dresden’s famous frauenkirch that opened the event.

A New Language

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Right now I’m on the train to Dresden, thinking about language. I’m on my way to Dresden to experience what’s going on at the newly-formed World Café Europe’s first pan-European gathering, and I’m thinking about language because part of my role there will be to help convey this experience to others, and I am dreaming about ways to do that most effectively.

Processes like the World Café that offer replicable opportunities for individual and collective knowing almost always employ some form of “harvesting” as an essential part of their practice. It is often the ‘gestalt’ through which the group’s knowing is achieved – a complex and precise culmination of the deep listening and identifying of patterns that run through the gathering, and a conscious pulling together of diverse threads and perspectives into an articulate whole.

What might be possible if the harvesting was shared with the entire community of practice, or with the larger networks of people that employ these opportunities for collective knowing? If we could make this vast depth of knowledge and experience visible to everyone who was interested, might there be an accelerated collective apprehension and an experience of deep unity and connection beyond the specifics of any one group’s process?

Yesterday before I left for Germany I was having a conversation with my friend Michael Jones about different sorts of language – he’s identified three: the language of action (methods, protocols, prescriptions), the language of meaning (models, concepts, theory), and the language of story. In his system, the latter is more about conveying beauty, or an aesthetic, than it is reporting data. Using metaphor, the language of story is ambiguous, its meanings presented as a multiplicity, giving the listener’s imagination something to play with and explore from different angles. It sounds to me as if, using this definition, the language of story provides the material that can catalyze knowing in the listener. Full of question, its sentences are often more like gestures than statements; it’s the language of the senses, of experience itself.

This is the elusive language I am looking for, because important as they are for conveying useful data, I don’t think the language of action or meaning alone will engage the necessary senses in understanding what is really happening in a World Café. To access a language that takes us deep into the mystery of knowing we need details; vibrant, vivid details, alive with color and music.

I personally believe that the language of the senses – of smell and taste and touch and image – precedes story, in that these are the elements from which we create and share our stories. So what is for Michael the language of story I might call the language of the senses.

Whatever one calls it, this is the task I’ve set myself. Not only to call and ride the wave of this magical language of detail, story, and catalytic elementals, but to see if I can do so in a replicable way that would help others in their own harvesting. I have some great thinking companions in responding to this challenge, and I’m excited about this creative adventure, and the stories and catalyzations that might result.

Kindness

A colleague and I were having a conversation the other day, about human kindness and anonymity and how the latter can adversely effect the former, particularly in online environments.

The conversation made me aware of my own tendency to become irritated
with over-eager telephone marketers, or tech support people who don’t
seem to know what they’re doing. In fact, I’ve been close enough to
being rude in those circumstances (i.e. threatening bodily harm, in my
mind at least) that I have had to force myself imagine them in the room
with me. This allows me to access any residual good nature that might
be lurking beneath the bitch from hell I seem to be
channeling in that moment.

Over the years I have found it totally changes the experience if I think of whoever I’m irritated by in an anonymous situation in the room with me. Then I see them as a human being, with the day’s cares on their face, someone with children and a wife and mortgage, etc.

Here’s another example: I’ve been working with a designer I’d never met on a client logo for some months by phone and email without a satisfactory resolution. After a combined investment of about 50 hours the problem had become so acute that we were in danger of one or the other of us just giving up in frustration, which would have meant having to deal with a very messy financial situation.

Finally, I had the idea of meeting in person at my studio and seeing if we could reconcile our issues together over a shared flat screen. The result was almost miraculous. We were able to resolve things that had hung us up for months in a couple of hours. At one particularly exhilarating moment we talked about what had kept us connected to this process, even when things looked so bleak.

I said I’d trusted in his professionalism and ultimate ability to do what we’d asked, and he said it was the fact that I had been so kind. He went on to say that he rarely receives that level of courtesy in his work when things start going badly, and I’d been so patient with him that he’d have done anything to fulfill his commitment and not disappoint us.

That really made me think. How much more might we do together if we are aware of each other as full human beings, rather than just objectifications that exist to meet our needs? What kinds of conversations might we have online if we imagine each other as friends, and extend the level of care and patience we offer in ‘real life’?

Social Media Club

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Last night I had the pleasure of being part of the first San Francisco Social Media Club, which was produced by Chris Heuer and Kristie Wells and is part of a wave taking place in cities all over the world. Chris had asked the World Café to partner with him in creating an atmosphere of collaborative dialogue, and the result was subtly different than any other techie-oriented event I’ve ever attended.

People came from all over – there was a music blogger there from Alberta who’d flown in especially for the evening, a PR representative for Earthlink from Atlanta who just happened to be in town making a pitch to manage the new wireless SF, Andrea from Washington DC, who I believe was reporting on the group’s activities, a woman from Israel (who said she actually lived ‘online’) – but the crowd was mostly home grown, and it was very cool meeting so many vibrantly interesting new people in my field.

Jimmy Wales (co-founder of Wikipedia) was there from his new business, Wikia, (informally, but it turned out they sponsored the event at the last minute  by generously throwing in some money when the numbers rose steeply and Chris needed help buying pretzels & beer for the crowd). He started the conversation off by sharing some of the core values that hold the Wikipedia community together. He said the three things that had really mattered to them as their community developed were "Assume Good Faith", practice "Intentional Vulnerability", and promote "Accountability rather than Gatekeeping". These values are remarkably in keeping with the World Café principles, so Jimmy’s words got us off to a great start.

Having the interaction center around values, in World Café parlance, "Conversations that Matter", gave a very different flavor to this gathering, and the exchange got deeper as the evening progressed. Even though no one at any of my tables had heard of Zaadz or seemed to have any kind of spiritual orientation at all, it became clear very soon that we all share the social values which are more and more visible at the core of the web 2.2 or social media movement: fairness, transparency, open-heartedness, collaboration, generosity, collectivity.  I’m excited about what’s in store for us as we begin to weave the connections and develop the enterprises that will bring these values to the forefront of the larger culture.